Frequently Asked Questions

Everything you need to know about your Sistabag shopping experience.

How long will it take to receive my order?

Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location, typically ranging from 7-14 business days.

What is your return policy for handbags?

We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that sale items are final sale.

Are Sistabag products made from genuine leather?

We offer a variety of materials including premium genuine leather and high-quality vegan alternatives. Please check the 'Materials' section on the specific product page for details.

Do you offer a warranty on your bags?

Yes, every Sistabag comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship.

How can I track my shipment?

Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.